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Frequently Asked Questions About Steam Cleaning

Do you move furniture?
We move portable items for example: chairs, tables, lounge suites, and beds on casters. We don’t move wall units, or anything with breakable items in or on it, and we can’t move electronic equipment. You must clear the floor of any small items, like pot plants, books or toys. and the carpet should be recently vacuumed.
Will all the stains be removed?
Our technicians are highly trained professionals. They use a special range of cleaning solutions. However some stains may have set, which means they could be permanent. So we can’t guarantee to remove every stain.
Will my carpet shrink?
No. Steam cleaning will not shrink your carpets.
Do you guarantee your work?
We guarantee to clean your carpet to Australian Standard 3733 We guarantee not to damage your carpet. We have 5 million dollars of public liability cover for your protection. But we can’t guarantee to remove every stain, because some stains may have set and are permanent.
Will cleaning remove dust mites?
Dust mites live on dead skin and require warm damp conditions to survive. They are often present in bedding, but not normally in carpet that is regularly vacuumed. While cleaning carpets may cause a temporary reduction in dust mites, if the conditions are suitable the mites will return. Fresh air, regular vacuuming, and removal of the food source will reduce dust mites to acceptable levels. It is widely accepted that the allergic reaction is caused by dust mite excrement.
What is the difference between Dry-Cleaning and Steam Cleaning?
Dry cleaning is a surface clean, which dries almost immediately. Steam cleaning is a deep clean and takes longer to dry. Steam cleaning is the more thorough clean and is the method recommended by fibre producers, the Wool Marketing Authorities and all Major Carpet Manufacturers.
Can I have Dry-Cleaning?
We used to offer dry cleaning but found that steam cleaning gave a much better result. Now we offer steam cleaning only.
How long will my carpet take to dry?
Between four and twelve hours, depending on the weather and the level of soiling.
How much does it cost?
$35.00 per standard room. A standard room is up to 14 metres square (3.5m x 4.0m).
How do I work out how many square meters my carpet or rug is?
If you have access to a tape measure, that would help but if you don’t there is a rough way to work this out to. With a tape measure, measure one side of your carpeted area or rug, and write measurements in meters down, then measure the other side of your carpeted area and write that measurement in meters down too. Once you have both measurements, multiply one by the other and you have your square meter size. A simple example is a rug that measures 3 meters across and 4 meters long is going to be 12 square meters in size. As mentioned earlier, if you don’t have a tape measure handy, you can work this out yourself. One large step for an adult is roughly one meter so pace out the measurements of your space in a similar way to how we described above and you will get this size.
What hours do you operate?
We operate between the hours of 8am and 7pm Monday to Friday, and 8am to 12pm Saturday.

Please call or email us with any further questions about your steam cleaning service.

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